Frequently Asked Questions (FAQ's)
We understand that you may have some questions, so we have compiled a list of frequently asked questions (FAQs) to provide you with quick answers. Our FAQs cover a wide range of topics, including product information, shipping and delivery, returns and exchanges, and payment options. If you can't find the answer you're looking for in our FAQs, please don't hesitate to reach out to our customer support team who will be more than happy to assist you further.
Can I cancel a construction material order after it has been shipped?
Depending on the supplier's policies, you might be able to cancel a shipped order, but there could be restocking fees or deductions.
What happens if I cancel an on-demand service close to the scheduled date?
Service providers often have specific policies for last-minute cancellations, which may include partial refunds or credits for future services.
Do I need to provide a reason for cancelling a construction material order?
While reasons for cancellation aren't always mandatory, communicating your reasons can help suppliers improve their services.
How quickly can I expect a refund for a cancelled service?
Refund processing times vary b/w 7-10 business days, but providers generally aim to complete the process within a certain number of business days.
Can I cancel a custom-made construction material order?
Canceling custom-made orders might be subject to more stringent policies, potentially involving restocking fees or deductions.
Is there a specific timeframe within which I can cancel an on-demand service?
Yes, service providers typically specify a cancellation window within which customers can request cancellations without significant deductions.
Can I return construction materials if I no longer need them?
No, in most situations, construction materials can be returned within the stipulated time frame, frequently with certain conditions, so carefully check the condition and quality of materials before accepting and no refund is applicable after accepting the product.
What if I'm dissatisfied with the quality of the service provided by an on-demand service provider?
If the service falls short of your expectations, you can usually request a refund within the provider's time frame and respectfully ask or request before the provider departed your area.
Do I need to provide a reason for requesting a refund for construction materials?
While providing a reason isn't always mandatory, sharing your feedback can help improve the quality of products and services.
Can I return partially used construction materials?
Depending on the policies, you may be able to return partially used materials, but the refund amount could be adjusted accordingly.
How long does it usually take to process a refund for an on-demand service?
Refund processing times vary b/w 7-10 Business Days, but providers often aim to complete the process within a certain number of business days.
Is it possible to exchange construction materials instead of getting a refund?
Some sellers offer the option to exchange materials for items of similar value rather than providing a refund.
Can I negotiate the terms and conditions with a construction material supplier?
While some terms might be negotiable, certain aspects are standardised to ensure fairness and consistency.
What happens if I don't adhere to the customer responsibilities outlined in the policy?
Failing to meet customer responsibilities could result in delays, disruptions, or even potential legal consequences.
How are disputes usually resolved according to the Terms & Conditions policy?
The policy may outline a step-by-step process for dispute resolution, starting with negotiation and potentially progressing to mediation or arbitration.
Are there any limitations to the liability of construction material suppliers?
Yes, limitations of liability are often included in the policy to protect suppliers from certain unforeseen circumstances.
Can the Terms & Conditions policy be changed by the business without notifying customers?
Businesses typically update customers about changes to the policy, often through notifications or updates on their official platforms.
Are there any circumstances under which a refund might not be provided for cancelled services?
Refunds might not be provided if cancellations are made outside the specified cancellation window or if services were substantially rendered.
What if I'm located slightly outside the designated delivery area?
Some suppliers and service providers might offer delivery options with a nominal fee for customers slightly outside the coverage area.
Can I track the progress of my delivery for construction materials?
Yes, many suppliers provide tracking information to help you monitor the status of your delivery and plan accordingly.
Are there any minimum order requirements to qualify for free delivery?
Yes, depending on the supplier or service provider, there may be minimum order quantities or values required to qualify for free delivery; please see your shopping window sites and offers for more information.
Can I change the delivery address after placing an order?
Depending on the policies, you might be able to update the delivery address before the order is dispatched.
Do free delivery offers apply to all types of construction materials?
Some suppliers might exclude certain materials from free delivery offers, especially if they are particularly heavy or bulky.
Are there any time restrictions for scheduling on-demand service deliveries?
Depending on the provider, there might be specific time slots available for service appointments to ensure efficient scheduling.
Can I refer someone who is not a previous customer to the referral program?
Depending on the policy, some businesses allow non-customers to participate in the referral program, provided they meet the eligibility criteria.
How quickly will I receive my referral rewards after the new customer makes a purchase?
The timing of rewards varies, but businesses usually aim to process and distribute rewards within a certain period as like within a week.
Are there any limits to the number of referrals I can make?
Some businesses might impose limits on the number of referrals one participant can make to ensure fairness and prevent abuse.
Can I refer a business partner to the referral program?
Yes, many businesses extend their referral programs to partners, employees, and other stakeholders who can bring in new clients.
What happens if the person I referred to cancels their order or service?
Depending on the policy, the referral rewards might not be granted if the referred person cancels their order or service.
How are referral rewards typically delivered—through discounts, credits, or other means?
Referral rewards can take various forms, including discounts on future purchases, service credits, or monetary compensation.
Why is a Privacy Policy Important?
A privacy policy is important as it establishes trust between companies and users. It outlines how user data is collected, used, and protected, ensuring transparency and accountability.
How Can Users Protect Their Privacy?
Users can protect their privacy by carefully reviewing privacy policies, setting strong passwords, using two-factor authentication, and being cautious about sharing personal information online.
Can User Information be Sold or Shared Without Consent?
No, user information cannot be sold or shared without explicit consent, unless required by law or in compliance with legal processes.
What Are the Consequences of Non-Compliance with Privacy Regulations?
Non-compliance with privacy regulations can result in severe consequences, including fines, legal action, damage to reputation, and loss of customer trust.
How Often Should a Privacy Policy Be Updated?
Privacy policies should be regularly reviewed and updated to reflect changes in technology, legal requirements, and business practices. It is recommended to update the policy at least once a year or whenever significant changes occur.